“ Well done. I liked watching what he covered at each meeting and how he made sure all of her concerns were addressed and at the same time bringing out how he could help her grow her business with an accountability plan and coaching. ”

“ Thorough and straight to the point. I liked the way you explained bringing out any weaknesses early to gain more trust. ”

“ The pride the Verani's show in their family and company makes me proud I joined this agency. ”

“ I think David came across a bit too tough in that it hurt his presentation to the team about pricing. He could have taken what she said at the meeting and guided the Team in helping her to find a solution when it occurred. ANSWER: Mary Ellen, thank you for the feedback...you are practicing what this video teaches! I do tend to be very direct in giving feedback to agents and could pull it back a bit. I don't want to scare them out of doing it again. ”