“ It was helpful to be reminded that once something is promised, it raises the expectations. ”

“ This video helped me to realize, that perhaps I have been too generic in the services that I offer. Specializing will help me to focus more, on what it is that I truly do. Thanks for chart & ideas! Perhaps I will come up with some USP's to e-mail to you. ”

“ Back to Basics. Good Refresher! ”

“ The situations in this video are real life. Differentiating between qualifying & selling was helpful to me. Sometimes I find myself caught between the two. The resort market is challenging in that people are often on vacation & want property info, without giving contact info. I plan to incorporate your phone techniques. Thank You! ”