“ Although not a large part of my business, this video encouraged me to learn more about the short sale process. ”

“ This video had some strong reinforcing ideas for me: asking for loyalty is fine, and being quiet during a showing is helpful. Also describing the buying process in advance is a good idea. I think, that I will create a brochure in this regard. One constructive comment: When asking how many homes a buyer might want to view, one of the agents came across as not wanting to do that part of the job. Almost seemed annoyed, at the prospect of showing homes. ”

“ It was helpful to be reminded that once something is promised, it raises the expectations. ”

“ This video helped me to realize, that perhaps I have been too generic in the services that I offer. Specializing will help me to focus more, on what it is that I truly do. Thanks for chart & ideas! Perhaps I will come up with some USP's to e-mail to you. ”